Terms & Conditions

Reservations

• Completing the reservation form will not constitute a confirmed reservation. Mansley Serviced Apartments will send you the confirmation of reservation by e-mail with a booking reference number.
• We will not take any responsibility for your arrival at the property without your booking reference number.
• Bookings will only be undertaken by providing valid credit card details. We accept Visa, Master Card, and American Express only), valid until the date of departure from the property.
• Failure to provide a valid credit/debit card detail for the booking will result in an automatic cancellation of the booking.
• The credit card details will be passed directly to the property to guarantee your booking.
• The name on the reservation must be the same as the credit cardholder’s name and the same individual must check in for the stay.
• You will be sent a secure payment link to complete payment for your reservation.
• The property reserves the right to charge the credit/debit card for the full value of the reservation prior to arrival.
• If the card has been declined, the property will try to contact the guest and reserves the right to cancel the booking if an alternative valid card is not provided.
• In case of No-Shows, if you haven’t advised us of a delayed arrival, your reservation will be cancelled and 100% of the accommodation charges will be charged as a penalty.
• In case of Early Departures or a Late Cancellation, 100% of the accommodation charges will be charged as a penalty.
• The credit/debit card used to book a promotional rate must be presented at the time of check-in.
• If you are paying for someone else, please contact our Central Reservations office prior to the arrival of the guest.
• Offers cannot be combined with any other promotional offer and the discount is non-transferable.
• We reserve the right to discontinue the promotion at any time without notice.
• Apartment images displayed on the website are for representation purposes only. Some apartments may differ from the images shown in colour scheme, and decor. All apartments in a given type or category are of the same standard and quality
• We strongly recommend that guests obtain suitable travel insurance that also insures your accommodation bookings.

Payment Policy

• Payment in full is required prior to arrival.
• In the case of promotional offers or certain discounted rates offers, the total cost of the stay is payable in full at the time of booking.
• For Flexible Bookings (Pay Later Rates), payment must be received 72hrs before arrival. Failure to do so might result in your reservation being cancelled.
• You will be sent a secure payment link to complete payment for your reservation. You are responsible for completing payment in full prior to arrival.

Reservation Deposits

• We reserve the right to request a deposit for reservations of 14 nights or more that are booked under a Flexible Rate plan to guarantee the reservation.
• This deposit payment will be equal to 25% of the total booking value.
• Pre-authorisation of credit/debit card.
•  A valid credit/debit card is required at the time of making a reservation, to be used as a guarantee against late cancellation or a no-show.
• A Pre-Authorisation may be placed on that Credit/Debit card for the full value of the reservation, prior to your arrival, if payment is not received.
• The pre-authorised amount will then be completed as credit towards the total cost of the reservation (as long as the same card is presented and used for the payment).

Security Deposit

• Upon arrival at the property, a deposit (for any incidental charges during the stay) will be required before a reservation can be checked in.
• Please note smoking within the apartments or apartment building is strictly prohibited by law.
• The property also reserves the right to use the deposit to cover the cost of any accidental/intentional damage to the room or any part of the property premises; or to cover the cost of any deep cleaning that is required due to any actions of the occupant, including smoking.

Force Majeure

• “Force Majeure” means any event that neither party could, even with all due care, foresee or avoid. If requesting a cancellation under such a scenario, please contact us at reservations@bymansley.com and we will be glad to assist you on a case-by-case basis.