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Terms & Conditions

Reservations

  • Completing the reservation form will not constitute a confirmed reservation. Mansley Serviced Apartments will send you the confirmation of reservation by e-mail with a booking reference number.
  • We will not take any responsibility for your arrival at the property without your booking reference number.
  • Bookings will only be undertaken by providing valid credit card details. We accept Visa, Master Card, and American Express only), valid until the date of departure from the property.
  • Failure to provide a valid credit/debit card detail for the booking will result in an automatic cancellation of the booking.
  • The credit card details will be passed directly to the property to guarantee your booking.
  • The name on the reservation must be the same as the credit cardholder’s name and the same individual must check in for the stay.
  • You will be sent a secure payment link to complete payment for your reservation.
  • The property reserves the right to charge the credit/debit card for the full value of the reservation prior to arrival.
  • If the card has been declined, the property will try to contact the guest and reserves the right to cancel the booking if an alternative valid card is not provided.
  • In case of No-Shows, if you haven’t advised us of a delayed arrival, your reservation will be cancelled and 100% of the accommodation charges will be charged as a penalty.
  • In case of Early Departures or a Late Cancellation, 100% of the accommodation charges will be charged as a penalty.
  • The credit/debit card used to book a promotional rate must be presented at the time of check-in.
  • If you are paying for someone else, please contact our Central Reservations office prior to the arrival of the guest.
  • Offers cannot be combined with any other promotional offer and the discount is non-transferable.
  • We reserve the right to discontinue the promotion at any time without notice.

Payment Policy

  • Payment in full is required prior to arrival.
  • In the case of promotional offers or certain discounted rates offers, the total cost of the stay is payable in full at the time of booking.
  • For Flexible Bookings (Pay Later Rates), payment must be received 72hrs before arrival. Failure to do so might result in your reservation being cancelled.
  • You will be sent a secure payment link to complete payment for your reservation. You are responsible for completing payment in full prior to arrival.

Reservation Deposits

  • We reserve the right to request a deposit for reservations of 14 nights or more that are booked under a Flexible Rate plan to guarantee the reservation.
  • This deposit payment will be equal to 25% of the total booking value.
  • Pre-authorisation of credit/debit card.
  •  A valid credit/debit card is required at the time of making a reservation, to be used as a guarantee against late cancellation or a no-show.
  • A Pre-Authorisation may be placed on that Credit/Debit card for the full value of the reservation, prior to your arrival, if payment is not received.
  • The pre-authorised amount will then be completed as credit towards the total cost of the reservation (as long as the same card is presented and used for the payment).

Security Deposit

  • Upon arrival at the property, a deposit (for any incidental charges during the stay) will be required before a reservation can be checked in.
  • The property also reserves the right to use the deposit to cover the cost of any accidental/intentional damage to the room or any part of the property premises; or to cover the cost of any deep cleaning that is required due to any actions of the occupant, including smoking.

Force Majeure

  • “Force Majeure” means any event that neither party could, even with all due care, foresee or avoid. If requesting a cancellation under such a scenario, please contact us at reservations@bymansley.com and we will be glad to assist you on a case-by-case basis.
ASAP Quality Accredited Provider Member ISAAP Accredited Provider ISAAP Quality & Comfort Certification Tripadvisor Travellers Choice Good to go - England Good to go -Scotland Hoteliers’ Charter Approved We are a living wage employer
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