hoteliers charter logo

Proud to Support The Hoteliers’ Charter

At Mansley Serviced Apartments we are proud to be a part of The Hoteliers’ Charter. The purpose of the Hoteliers’ Charter is to raise the profile of our industry, advocating working in hotels. as a great career choice. As a part of the Charter, we embody the values, behaviours and actions of a progressive Serviced Apartments (hotel) company.  By becoming part of The Charter, we aim to demonstrate our commitment to providing a workplace environment built on the foundations of respect, fairness, equality, diversity and opportunity; and to place colleagues’ wellness and career development at the heart of our operation.

The Hoteliers’ Charter has already secured the support of industry bodies, The Master Innholders, UKHospitality, St Julian’s Scholars and The Institute of Hospitality along with many hotel general managers


  • We are committed to developing team members through training, apprenticeships, coaching, mentoring and career development, reflecting the fact that hotels offer careers, not just jobs
  • We support The Hospitality Commitment to respect team members’ work/life balance, rotas and working hours providing sufficient notice for changes and requests. As we trade 7 days a week,  we offer a range of shift patterns to support working families, students and part-time working
  • We support the ambition to end low pay and believe passionately in giving people opportunities to develop their careers beyond the government’s definition of low pay.  We also offer our staff access to financial and pension guidance
  • We offer staff access to an Employee Assistance Programme to provide confidential support across all facets of their physical and mental wellness, both in and outside the workplace.
  • We provide a positive and nourishing workplace environment and culture for colleagues, nurturing social networks around their teams and facilitating social activities to build cohesive workplace communities
  • We support industry charities and other charities relating to the community they serve. We also support our staff members’ commitments to charity support and community engagement
  • We are committed to  running an environmentally sustainable business with a commitment to reduce, reuse and recycle
  • We are diversity ambassadors, advocating inclusion and equality for all, including ensuring that their hotels are accessible as possible for all hearing, sight and mobility impaired colleagues and guests alike?
  • We are committed to the Modern Slavery Act and ensure that all suppliers act in accordance with the core values of the Hoteliers’ Charter and The Hospitality Commitment.
Sign up to our newsletter
Green tourism gold badge ASAP operator logo tripadvisor logo hoteliers' charter logo living wage logo eco smart logo trip advisor logo